The time I need to prepare an order for shipping varies. For details, see individual items.
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
Request a cancellation within: 24 hours of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please contact me if you have any problems with your order.
I will only use your shipping and billing address, and contact information
You can follow the measuring instructions which are posted in each listing and at the photos. However if you are not sure which is the correct size please contact me!
You can add the info you want to be engraved on the ID tag at the checkout as a ''note to the seller''. If you want more characters to be engraved on the ID tag, please send me your dog's info and I will let you if they could fit on the ID tag.
*Leather has the ability to absorb grease and oil so it would be better to touch the collar with clean hands and to wipe the surface with damp white cotton cloth.
*You should apply a cleaner especially made for leather like soft soap in circular motion and ripped off with a damp cloths so as not to clog the pores of the fabric. Do this twice a year.
*Apply leather conditioner in order to keep the collar moisturised, especially around stretch points such as buckle holes and hardware attachment slots. As you apply it the leather may get darker but after a while it will be as it was before.
*Last but not least keep in mind that the colour of the leather changes a bit with daily use,it darkens and ages beautifully as the time goes by!
Yes, I offer express shipping through DHL.
There is a listing for DHL shipping you can choose if you would like to receive the products you ordered really fast!
I ship all the orders with tracking number and signature.
PS For international shipments the update may appear after 4-5 business days.