Shipping from Greece
7-10 business days
Estimated shipping times
- Canada : 14 - 24 business days
- China : 14 - 24 business days
- Saudi Arabia : 8 - 18 business days
- Singapore : 14 - 24 business days
- United Kingdom : 6 - 12 business days
- United States : 15 - 22 business days
- North America : 15 - 22 business days
- Europe : 6 - 12 business days
- Australia, New Zealand and Oceania : 14 - 24 business days
- Latin America and the Caribbean : 16 - 26 business days
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Returns & Exchanges
I gladly accept returns, exchanges, and cancellations
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
Request a cancellation within: 24 hours of purchase
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact me if you have any problems with your order.
Information I Collect
To fulfil your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewelry, for example), if you contact me directly.
Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me
For purposes of EU data protection law, I, Phillip Tsakonas, am the data controller of your personal information. If you have any questions or concerns, you may contact me at email@example.com
Frequently Asked Questions
You can follow the measuring instructions which are posted in each listing and at the photos. However if you are not sure which is the correct size you should order please contact me and I will be happy to help you!
Custom and personalized orders
You can add the info you want to be engraved on the ID tag at the checkout as a ''note to the seller''. If you want more characters to be engraved on the ID tag, please send me your dog's info and I will let you know if they could fit on the ID tag.
*Leather has the ability to absorb grease and oil so it would be better to touch the collar with clean hands and to wipe the surface with damp white cotton cloth.
*You should apply a cleaner especially made for leather like soft soap in circular motion and ripped off with a damp cloths so as not to clog the pores of the fabric. Do this twice a year.
*Apply leather conditioner in order to keep the collar moisturised, especially around stretch points such as buckle holes and hardware attachment slots. As you apply it the leather may get darker but after a while it will be as it was before.
*Last but not least keep in mind that the colour of the leather changes a bit with daily use,it darkens and ages beautifully as the time goes by!
How do you ship the orders?
I ship all the orders via the Hellenic post. The dog collars and leashes orders are shipped registered with tracking number and signature confirmation since these two options go together.
The cat collars orders to US are shipped via the Hellenic post with tracking number and signature confirmation. To the rest of the world are shipped via standard shipping without tracking number in order to leave the package in your mailbox!
For any questions you have please don't hesitate to contact me.
PS For international shipments may take about 8-20 business days to see an update on the status.
What happens when my packages returns back to the seller?
Once I receive a returned package I message you the link for the new shipping cost in order to reship it to you. The cost is the same as the one you payed when you placed your order. Even in case you got the package with free shipping you should pay a new shipping cost in order to reship the package to you.